At Roto Solutions
we respect your privacy rights and we are committed to protecting your personal
information at all times. We do not share your personal information outside Roto
Solutions unless you give us permission to do so or when the law requires it.
We control the
collection and use of personal information in order to manage our relationship
with you and deliver superior service to you. We make it easy for you to
remove your name from our marketing lists by providing a link on our mailings.
We make every
attempt to keep our information database up to date and accurate. We are
willing to disclose to you any personal information we may have about you
whenever you request us to do so. We educate our employees on our privacy
guidelines and about their roles in complying with them.
Personal information about you is collected only when
knowingly and voluntarily submitted from
various sources such as:
· When you establish an account with Roto Solutions or receive a service from us.
· When you meet with us at a trade show or event, or when we speak on the phone.
· When you take one of our surveys
· We may receive referrals from our clients and other contacts.
We may collect the
following types of information:
· Name, business email address, phone number, physical address
· Job title and other professional details
· Billing details
· Information relevant to event attendance
· Opinions and other information submitted via our website, surveys or other channels.
Cookies and Applets
We use cookies and applets to provide you with a better experience and allow us to increase your security by monitoring single user access.
We may use
your information as follows:
· To communicate with you about your account and relationship with Roto Solutions
· To send you our services related information, including marketing communications
· To respond to your questions, concerns or customer service inquiries
· To conduct research and analysis including surveys
· To comply with applicable safety regulations, laws and lawful requests from public authorities
· Registration on our website or apps to create your profile such as name and address
· If you post content in discussion forums or other social areas of our website or apps, your participation may be shared across our website and apps.
We generally retain
information for so long as it is relevant to serve you. Data may persist
in copies made for backup purposes for additional time.
We will respect
your wishes not to receive marketing communications. You can change your
marketing preferences or opt out at any time by contacting us at info@rotosolutions.co.za
We have implemented
administrative, technical, and physical security measures to help prevent
unauthorized access. Despite these
measures, no data transmission over the Internet can be entirely secure, and we
cannot and do not guarantee or warrant the security of any information you
transmit via email, our website or apps.
We make efforts to
restrict access to information to only those employees and contractors who need
such access in order to operate, improve or deliver our programs,
products, and services.
Please note that
you are responsible for maintaining the secrecy of your credentials used to
access any service with Roto Solutions and we ask that you report
suspected unauthorized activity to us.
In some cases, you
may directly access your online profiles and other personal details
and update or delete information yourself by logging into the
relevant portions of our website.
You can request
access to information we hold about you, ask us to update any information,
and/or ask us to block or delete such information. If you have any
questions or like us to delete your information from our
records, please contact us at info@rotosolutions.co.za
Our website and
apps deliver business-related content and are specifically aimed at and
designed for use by adults. We do not knowingly solicit or collect information
from or about individuals under the age of 18 years.